Terms of Service

Stubborn Fact is practice-management software for law firms: client and case records, documents, court dates, tasks, document generation and optional AI features. It runs in a web browser, as a Windows desktop app and as a phone app.

Stubborn Fact is for attorneys and the staff who work for them. Each person signs in with their own account and keeps their password private. The firm is responsible for what happens under its accounts, and should tell us at support@stubbornfact.com straight away if it thinks an account has been used by someone else.

The person who signs up must be allowed to agree to these terms for the firm.

Everything the firm puts into Stubborn Fact — client records, case records, documents, notes and calendars — belongs to the firm. We claim no ownership of it. We use it only to run the service for the firm, and we never sell it, rent it or use it for advertising.

The firm can download and export its data at any time, whatever the state of its account. Until the one-click export in account settings is available, email support@stubbornfact.com and we will send a complete export.

We know that what a law firm stores is privileged and confidential, and we treat it that way. We will not read, disclose or use a firm’s data except to run the service, when the firm asks us to (see Support access), or when the law compels us — and in that last case we will tell the firm first unless the law forbids it.

How the service protects it is described on the Security page, including that each firm’s records are walled off from every other firm’s inside the database itself. What is stored and which outside companies process it is on the Privacy page.

The firm remains responsible for its own professional duties, including deciding what it is appropriate to store and share.

We can see or change a firm’s case data only if the firm turns on “Allow support access” in its settings, or when the firm asks us in writing to prepare an export of its data (section 3) — and then only to prepare that export. Support access is off unless the firm switches it on. When it is on:

• it lasts 45 days and then switches itself off, and the firm can renew it;
• the firm can turn it off at any moment, and it stops immediately;
• every time we view the firm’s data is logged, and the firm can see that log;
• every change we make is logged — what was changed, what it was before, what it became, and when — and the firm can see that log too.

Without support access, we see only account-level facts such as the firm’s name, its users, its plan and payment status, and how much storage and AI it uses — never the contents of its client or case records.

Stubborn Fact can read documents, summarise them, suggest facts and dates, transcribe recordings and help review a case. These features run only when someone in the firm uses them. When they do, the document, image or recording involved is sent to the outside AI companies named on the Privacy page (Anthropic, AssemblyAI and Microsoft Azure) to be processed.

AI output can be wrong.It can miss things, misread a document or state something false with confidence. It is not legal advice, and it does not replace an attorney’s judgement. The attorney must check anything the AI produces before relying on it or filing it.

A firm can mark any document, or a whole case, as possibly containing highly sensitive information. Once marked, no AI feature reads it — nothing from it is sent to any AI company — while it is still stored, backed up and synced exactly as normal. Whether to mark something is the attorney’s call; the software enforces the mark but cannot decide it for them.

The firm must not upload material that it is not legally allowed to possess, and is responsible for following any protective order or law that governs how a particular piece of evidence may be stored or shared.

Stubborn Fact costs $200 a month per firm, plus any tax that applies. A new firm gets a 30-day free trial. After the trial the subscription is charged monthly and renews automatically each month until it is cancelled.

The firm can cancel at any time. Cancelling stops the next charge; the firm keeps full use until the end of the month it has already paid for. We do not refund part-months.

If we ever change the price, we will email the firm at least 30 days before the new price applies, and the firm can cancel before then.

We never hold a firm’s client files hostage. If a payment fails, or a trial ends without payment, the firm can always:

• sign in;
• read everything it has stored;
• download and export all of its data;
• manage its account, its settings and its billing.

Only adding new work, uploading new files and the AI features pause until the account is paid. Data is never deleted for non-payment.

The price includes up to 250 GB of stored files per firm, which is far more than most small firms use. A firm that needs more is contacted about individual pricing before anything changes; files are never deleted for going over.

The firm and its users must not:

• use Stubborn Fact for anything unlawful;
• try to reach another firm’s data, or get around any security measure;
• probe, overload or disrupt the service, or run automated tools against it beyond ordinary use;
• resell the service or share one firm’s subscription with another firm;
• upload anything designed to cause harm, such as malware.

If a firm breaks these rules we may suspend the account. Even then, section 9 applies: the firm can still sign in and take its data away.

We work hard to keep Stubborn Fact running and correct, but we cannot promise it will always be available, error-free or uninterrupted. It depends on outside providers, and it will sometimes be down for maintenance. The firm should keep its own copies of anything it cannot afford to be without — the export exists for this.

The service is provided “as is”. To the extent the law allows, we make no warranties beyond what these terms say, including any implied warranty of fitness for a particular purpose. Court dates, deadlines and rules shown by the software must be checked against the court’s own records.

To the extent the law allows, we are not liable for indirect or consequential losses — for example lost profits, lost business or a missed deadline — arising from use of Stubborn Fact. Our total liability for any claim is limited to the amount the firm paid us in the 12 months before the claim arose.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for deliberate misconduct.

The firm can stop using Stubborn Factand cancel at any time. We can end the agreement with 30 days’ notice by email, or sooner if the firm seriously breaks these terms. Not paying is never, on its own, a reason to close an account or delete its data — an unpaid account stays open as section 9 describes.

However the agreement ends, the firm can export all of its data. When the firm closes its account, or we end the agreement for a reason other than non-payment, we keep the data for at least 90 days so it can still be exported on request, and then delete it, unless the firm asks us to delete it sooner.

These terms are governed by the laws of the State of Utah, and any dispute belongs in the state or federal courts located in Utah.

We may update these terms as the service changes. The date at the top says when they last changed. A change that affects what the firm pays or what happens to its data is emailed at least 30 days ahead; continuing to use Stubborn Fact after that means accepting the new terms.

Questions about these terms, or anything else: support@stubbornfact.com.